Let's Save the World Together.

Frequently Asked Questions (FAQs) – NOVA GAS 🔥

Got questions? We’ve got answers! Here are some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to call or WhatsApp us at +256 766 533 333 or +256 709 755 917


We offer a range of LPG cylinder sizes:

  • 3kg – Perfect for light household cooking.
  • 6kg – Ideal for small families or light commercial use.
  • 12kg – A popular choice for medium-sized households.
  • 12kg Composite Cylinder – Lightweight, corrosion-resistant.
  • 45kg – Designed for industrial and commercial applications.

Ordering is easy! You can:

  • Call or WhatsApp us at Your Phone Number
  • Visit our store at Plot No. 1522, Bukesa, Kyadondo 2 Road, Kampala, Uganda
  • Order online through our website Your Website

Yes! Our experts can install LPG systems for homes, restaurants, and businesses. We ensure safe installation, proper ventilation, and system efficiency. Call us to schedule an appointment!

Warning signs of a gas leak:

  • 🚨 A strong gas smell (like rotten eggs)
  • 🚨 A hissing sound near the cylinder or pipes
  • 🚨 Unusual bubbling in water or dead plants near a gas line

What to do:

  • 🛑 DO NOT light a match or use open flames.
  • 🛑 Turn off the gas supply immediately.
  • 🛑 Open windows and doors for ventilation.
  • 🛑 Call us or a certified gas technician.
  • ✔️ Keep the cylinder upright at all times.
  • ✔️ Store in a well-ventilated area, away from direct sunlight.
  • ✔️ Keep away from open flames, electrical appliances, and flammable materials.
  • ✔️ DO NOT store indoors or in a basement.

😲 First, don’t panic! You have options:

  • ✅ If you have a backup cylinder, switch to it.
  • ✅ If not, call us immediately for a refill.
  • ✅ In the meantime, get creative—salads, sandwiches, or a no-cook meal can save the day! 😉
  • 💡 Trusted Quality: We supply clean, high-quality LPG.
  • 💡 Affordable Prices: Competitive pricing to suit every budget.
  • 💡 Safety First: Every cylinder undergoes strict safety checks.
  • 💡 Fast & Free Delivery: Get your gas delivered hassle-free.
  • 💡 Expert Support: Our team is always ready to assist you.
  • ✔️ Use the right-sized pots and pans for your burner.
  • ✔️ Keep your burners clean for better efficiency.
  • ✔️ Cook with lids on to trap heat.
  • ✔️ Turn off the flame when not in use.
  • ✔️ Cook in bulk to avoid frequent reheating.

Simply return it to us when ordering a refill, and we’ll swap it with a full, certified cylinder. Recycling and reusing cylinders help protect the environment! 🌱

Yes! If you own a restaurant, hotel, school, or factory, we can supply bulk LPG at great rates. Contact us to discuss your business needs.

Translation missing: en.general.search.loading